Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Friday: 8:00 a.m. – 4:30 p.m.

Appointments

We try our best to accommodate our patients as much as possible when scheduling appointments. We have found that children with extensive dental work or preschool children are better to be seen early in the morning when they are fresher and can have a more positive experience. Some appointments may require the child to miss some school; however, these are considered excused absences. With continued care, appointments during school can be kept to a minimum.

We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, but we ask for your help as a courtesy to all of our patients. Frequently missed confirmed appointments indicate that our office is not suitable to your dental needs, and we will request that you find care elsewhere. We do reserve the right to charge for missed appointments.

Insurance

Our philosophy is to provide for your child the best, comprehensive and appropriate care. We will assist you in submitting claims for insurance benefits. Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. We will be pleased to provide for you a predetermination form which can be submitted to your insurance company in advance of treatment so as to assist you in determining your coverage under the dental plan. Payment for treatment is due at time of the treatment. As a convenience to you, we are pleased to accept payment via cash, debit, Visa or Master Card. We regret that we are unable to accept payment by personal cheque. If you have any questions, our courteous staff is always available to answer them.

Emergencies

We provide emergency after-hours care to the best of our ability for our patients. If unable to reach us after hours, additional emergency care is available through the Children's Hospital of Eastern Ontario and the Ottawa Dental Society.