June 2, 2020
We hope this letter finds you and your family in good health. Our community and indeed our country, have been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. We want to tell you about the infection control procedures we follow in our practice to keep both patients and staff safe.
Our office follows infection control guidelines issued by the RCDSO, the CDHO and Public Health Ontario. We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
In anticipation of resuming dental care, we want to advise you of some of the changes you will experience when it is time for your next appointment. We are making these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you arrive at the office. Your temperature will also be taken.
- We require that both the accompanying adult as well as the patient (except for the very young child) wear their own mask to our office as the medical grade masks that we need are currently in short supply. We have hand sanitizer for use before entering the office as well as upon exiting the office.
- If arriving by car, you will remain there until your appointment is ready. One responsible adult may come into the office for the appointment if this is necessary. If an older child (teenager) is comfortable attending the appointment alone, this is preferable. We are more than happy to communicate via video chat or telephone call.
- If arriving by mass transit, you will be able to wait in our waiting room or if it is a nice day, you may prefer to remain outside until we are ready.
- Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
These protocols will be modified as more detailed evidence is obtained by our governing bodies with regards to how best to protect patients and staff.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We will do our best to accommodate everyone that has missed an appointment in a timely manner, but please realize we will be working in a reduced capacity with a significant backlog so this may take some time.
Thank you for your understanding. We value your trust and loyalty and look forward to welcoming back all our patients.
Drs. Roberts, Luong, Martin and Dufresne and Staff
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